What products do you sell?
We have the widest range of gifts ranging from accessories, apparels, jewelry, fresh flowers, home decors, sweets to corporate gift items.
How can I order a product from the site?
You can order the gifts from Deccansojourn.com with just three clicks. The products can be selected from various categories like:
· According to occasion
· According to your relation with the recipient
· According to product type
· Ready-made combos/Super Savers which are cheaper than ordering the products individually
Once you have identified your gift, select the Price in the currency of your choice i.e. US$ or Rs. and click on "Add to Cart" or "Buy Now"
"Add to Cart," allows you to add the gift to your shopping cart and continue shopping for more gifts for the same order. Once you have added all the gifts, you can click on "My Cart" or "View Cart" to view the list of all the gifts selected by you. You can add, remove and change quantity of gifts selected here.
- "Buy Now" adds the gift to your shopping cart and takes you to the shopping cart. You can change the quantity of gifts in the shopping cart. To add more products, click on "Continue Shopping"
Billing & Shipping Details
After finalizing your order in the shopping cart, click on "Pay & Finish" to proceed for checkout and making the payment.
In the subsequent screen, you can provide your address details and the recipient's details in the Billing & Shipping Forms.
"In case you are an existing customer of Deccansojourn.com, you can login with your user name and password and obtain special discount on your current purchase. If you are a new customer, you will be entitled to this discount for your subsequent purchases from Deccansojourn.com. The user name and password will be emailed to you on receiving your initial order."
After completing the Billing & Shipping address form, click on "Submit all Details" to proceed to the order confirmation page.
You can view & edit the complete order detail on this page like:
- your address details
- receiver's address details
- gifts selected, their quantity and total price
Click on "Proceed for Payment" button to complete your order by making the online payment.
Making the payment
On the payment page please complete the form with your card details and click on "Pay" button.
You will be directed to "Digital Receipt Details" where your transaction details will be provided.
What are my payment options?
We accept all Master and Visa credit cards. We use Pay Seal, ICCI online payment gateway, for secure online credit card payments. ICCI is India's second largest bank. In case, you are unable to make payment through credit card we request you to send a mail to us. We provide a personalized payment option in such cases.
How safe is the credit card transaction?
We appreciate the security concerns of our valued customers therefore we have made the online payment 100% foolproof. Pay Seal, ICCI online payment gateway processes credit card payments of our customers. And the credit card information is not divulged to any third party.
How much I need to pay for shipping?
We have included the cost of shipping in the prices listed on the site. Hence, we charge no additional charges for shipping from you.
Is there any tax or extra charges, which I need to pay apart from the quoted price on the site?
We endeavor to provide the best customer service to you at no extra charges but the quoted price.
Is there any policy of returns and refunds?
Normally, we try our best to send the correct shipment to the recipient however there are times when we also err.
In situations where an incorrect gift is shipped to the recipient we reship a fresh and correct gift to the concerned recipient. Obviously we do not expect him to reship back the gift that reached him earlier by mistake. So, he gets to keep both the shipments.
If a gift reaches to the recipient in a broken/unusable state then the recipient just needs to send in the digital picture of the consignment and we will ensure that a fresh gift is sent to him.
Are all the products listed on the site are available?
What we store is what we sell. We have a large warehouse in Delhi where all the products listed on the site are kept and all orders are shipped from here.
Is there any system to track my order?
We understand the anticipation of our customers in knowing that their order is in which stage of delivery. Our state of the art tracking software gives a complete status of the order, including the product and the shipment details. You simply need to insert the order number to get the complete overview of the order.
How the gifts are shipped?
We ship the gifts through three modes:
- Blue Dart Courier
- Registered Post/Speed Post
- By hand
In each of the modes gift is sent with an immaculate wrapping and a personalized greeting card to bring that special smile on the lips of your loved ones.
How long does the gift take to reach its destination?
We realize that gifts are the embodiment of sentiments hence we ship them as soon as the payment formalities are cleared.
The orders that are received before 5 PM IST are couriered the same day except on Sundays.
Those areas where the Blue Dart courier service is not available orders are sent through registered post/speed post. Postal orders are shipped on next working day.
The courier delivery can take 1-4 days while the postal delivery takes 2-5 days.
Do I receive confirmation receipt after fulfilling the payment formalities?
When the payment formalities are cleared we issue a confirmation receipt to you.
What if no one is available to receive the parcel at the destination?
The courier makes two attempts for delivery on two days. The courier service leaves a message in case the person is not available. After two failed attempts, the courier company informs us about the non-delivery. The packet is kept at their local office. We get in touch with the customer, and get more details to redirect the packet or seek more contact information for the receiver.
However, in case of shipments by Indian Postal Service, we cannot provide any follow up service once the items have been shipped from our place.
Do you provide any membership?
Whenever anyone shops for the first time from our site we issue a membership id and password to him. The membership will allow him to enjoy special discounts and other benefits on his subsequent purchases.
How do I contact Deccansojourn.com?
The customers can contact us according to his convenience through any of the following modes:
Via e-mail: at email@example.com
Via Fax: 91-11-25547264